Return Policy

Return & Refund Policy

We want you to love your DeMarie Beauty products. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

To begin a return, contact us through our Contact page with your order number and the reason for your return. Our team will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as returns without prior authorization may not be processed.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

Non-Returnable Items

For hygiene and safety reasons, certain personal-care items may not be eligible for return once opened or used. We will let you know if your item falls into this category when you contact us.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Questions?

If you have any questions about returns or refunds, please reach out through our Contact page. We are happy to help.